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Frequently Asked Questions

Who can register for the Instructus Skills e-learning portal?

Training providers, assessors and learners are all welcome to register for the e-learning portal. It is free of cost to register for the e-learning portal and you will be able to access useful materials and resources for your apprenticeship both free and at cost.

How do I use the online Instructus Skills ERR workbook?

Download User Guide

For use of the online Instructus Skills ERR workbook both the provider and learner will need to register for the e-learning portal. We advise the provider registers and sets up their account first. 

Providers can purchase access to the online Instructus Skills ERR workbook via the ‘Workbooks’ page, here you can purchase learner access to the workbook by any quantity you require, at £5 per learner or workbook. 

Once the learner has been approved by the provider they may access and download resources paid for by the provider. The learner can then complete the Instructus Skills ERR workbook from their own computer. We strongly recommend downloading the latest version of Adobe in order to access the full functionality of the workbook and avoid any issues. Those downloading the workbook should ensure they have at least Adobe version X. Once the learner has completed the online Instructus Skills ERR workbook they can upload this onto the ‘Upload Workbook’ page, the provider will receive notification when this action has taken place. 

The provider who receives the notification email can now review learner’s Instructus Skills ERR workbook and approve or fail the Instructus Skills ERR workbook submission. The learner will receive notification of the outcome of their submission. The learner can resubmit the workbook as many times as required until they pass at no additional cost.

 

How do I purchase access to the workbook?

Once you have registered for the e-learning portal and logged in you will be able to find the ERR workbook on the ‘Workbooks’ page. Here you can purchase access to the Instructus Skills ERR workbook in the form of credits. Each copy of the ERR workbook is the equivalent of one credit, for the Instructus Skills ERR workbook for example each credit is £5. You can therefore purchase multiple credits and these will be stored until your learner downloads a copy of the Instructus Skills workbook and a credit will be deducted from the balance.

We are pleased to announce that, in addition to the card payment method available directly through the site, you can now pay by invoice. To arrange this, please contact Cassie Hannah on 020 7091 9627.

I’m a learner, do I need to purchase access to the ERR workbook?

In some cases training providers will have purchased access credits for their learners, in these instances when you login and access the ‘Workbooks’ page the message that your provider has purchased a license will appear and you will be able to download the file. If you are a learner purchasing your own version of the Instructus Skills ERR workbook then once on the ‘Workbooks’ page the purchase button will appear along the workbook and you should follow payment instructions.

How much does it cost to use the e-learning portal?

The e-learning portal is free to register and you can access free content via the ‘Documents’ page. On the ‘Workbooks’ page you will find the Instructus Skills ERR workbook and the model ERR answerbook for providers at cost.

Can I buy licence for my centre?

Licences are available to centres with over 100 learners expected to use the Instructus Skills ERR workbook per annum.  Please contact Cassie Hannah on 020 7091 9627 to discuss purchasing a licence for your centre.

Who should complete the online Instructus Skills ERR workbook?

If your or learner is completing a Instructus Skills (Skills CFA) apprenticeship framework it is best to first check the framework document, you can find the framework documents in the AFO library. 

For the combined Diploma qualifications in Business Administration, Customer Service, Team Leading and Management it is a framework requirement to complete an ERR component, it is not embedded within the qualification. The Instructus Skills ERR workbook is one possible way to meet the ERR component and framework requirement. 

Learners commencing their apprenticeship on or after 1 May should complete the online Instructus Skills ERR workbook; however there will be a dual running period whereby learners commencing their apprenticeships on or after 1 May can also complete the Skills CFA workbook up until 30 June 2015. The Skills CFA ERR workbook was previously available on the Skills CFA website and can be used by learners who started their apprenticeship prior to the 30 April 2015. The Skills CFA ERR workbook is no longer readily available, only saved copies can now be accessed. 

The Instructus Skills ERR workbook has been mapped to the Employee Rights and Responsibilities Unit – L/506/1905 and can also be used to support the completion of this unit.

 

What are the other options for achieving the ERR component of an Apprenticeship framework?

Outlined in the framework documents there are three different options to achieve the ERR component for Level 2 and 3 apprenticeships. The Instructus Skills ERR workbook is one way to achieve this, the alternatives are: 

o ERR Unit – L/506/1905 Employee Rights and Responsibilities (QCF), is an optional unit included within the combined qualification, this is worth 2 credits. 

o Level 2 Award in Employee Rights and Responsibilities (QCF) 

Higher apprenticeships at Level 4 or 5 there will have the same options as above plus the option to complete a professional discussion/presentation/project.

 

Which ERR qualifications are acceptable to use?

In April 2012 Skills CFA included the Level 2 Award in Employee Rights and Responsibilities (QCF) as an alternative method through which the Employee Rights and Responsibilities component of the apprenticeship can be achieved.  At present this qualification is offered by the following awarding bodies:

  • BIIAB Level 2 Award In Employee Rights and Responsibilities (QCF) - 601/4607/2
  • City & Guilds Level 2 Award in Employee Rights and Responsibilities (QCF) - 600/5812/2
  • FAQ Level 2 Award In Employee Rights and Responsibilities (QCF) - 600/5845/6
  • FDQ Level 2 Award in Employee Rights and Responsibilities (QCF) - 600/5619/8
  • IMIAL Level 2 Award In Employee Rights and Responsibilities (QCF) - 600/6291/5
  • ITEC Level 2 Award in Employee Rights and Responsibilities (QCF) - 600/6451/1
  • NCFE Level 2 Award in Employee Rights and Responsibilities (QCF) - 600/4999/6
  • NOCN Level 2 Award in Employee Rights and Responsibilities (QCF) - 600/7826/1
  • VTCT Level 2 Award in Employee Rights and Responsibilities (QCF) - 600/5598/4
  • Active IQ Level 2 Award in Employment Awareness in Active Leisure and Learning (QCF) - 500/7367/9
  • Pearson EDI Level 2 Award in Employment Responsibilities and Rights in Health, Social Care and Children and Young People's Settings (QCF) - 501/1439/6
  • Focus Awards Level 2 Award in Employment Rights And Responsibilities (QCF) - 601/5072/5
  • Level 3 Award in Employment Awareness in Active Leisure and Learning (QCF) - 500/7423/4
  • Pearson Level 2 Employment Responsibilities and Rights in Health, Social Care and Children and Young People's Settings - 501/1589/3

As part of the Team Leading (Construction) pathway learners may undertake the following ERR qualification:

  • Cskills Awards Level 1 Award in Employee Rights and Responsibilities (600/5877/8)

Any learner who has undertaken one of the units below can be said to have achieved the ERR component of the apprenticeship as the units have been deemed to cover the 9 ERR requirements.

  • Understand employment responsibilities and rights in health, social care or children and young people’s setting (QCF) (R/602/2954)

  • Understand employment responsibilities and rights (QCF) (D/602/4769)

  • Understanding Employment Responsibilities and Rights(QCF) (A/503/4702)

  • Employment Rights and Responsibilities in the Facilities Management, Housing and Property Sectors (QCF) (A/502/7524)

  • Understanding employment rights and responsibilities in the energy and utility sector (QCF) (H/503/1468)

  • Employment Rights and Responsibilities for New Entrants into the Science, Engineering and Manufacturing Sectors (QCF) (M/502/8282)

  • Understanding Employment Rights and Responsibilities (J/600/0840)

  • Understanding Employment Rights and Responsibilities (J/600/0840)

  • Employment Rights and Responsibilities (Y/505/4391)

  • Employment Rights and Responsibilities (L/506/1905)

How can I update my details?

If you have registered for an account and logged in this will take you to ‘My Account’ page here you should see a button to update details, the details entered here will be used for billing information so please ensure these are correct before making any purchases through the site.

Why can’t I print the ERR workbook?

The Instructus Skills ERR workbook is to be used online only and has restrictions put in place to stop the document being printed and circulated. Learners should download the ERR workbook and save this to their personal network in order to fill in, save and edit their content. It should then be reloaded to the site whereby the provider or assessor will be notified and they can view a PDF version which cannot be printed but will be kept on their e-learning portal account.

Someone has registered with my centre who is not a recognised learner, what can I do?

You will receive an automated email when a learner requests to link with you as their provider. Once you’re logged in to a Provider account on the ‘My Account’ page you will see the button for the student register, here you can approve learners. If you tick the approved box learners will be able to access certain resources that you have purchased. If you cross the box this will prevent the learner or person from accessing paid for resources. If you do not recognise the learner requesting to link with your account, please leave the box crossed and email us directly with the person’s first name and surname, we will then remove then remove them from your student register and inform them they have not been connected.